Terms of Service

Last updated: February 22, 2026

Welcome to Franklin. These Terms of Service ("Terms") govern your use of the Franklin platform and related services. Please read them carefully before using our platform.

1. Acceptance of Terms

  • By accessing or using Franklin, you agree to be bound by these Terms of Service and our Privacy Policy.
  • If you are using Franklin on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
  • We reserve the right to update these terms at any time. Continued use after changes constitutes acceptance.

2. Description of Service

  • Franklin is an embedded AI help center platform that provides AI-powered support, knowledge base management, and case management tools.
  • We offer the service on an as-is basis during the alpha period. Features and availability may change without notice.
  • We strive for high availability but do not guarantee uninterrupted access to the platform.

3. Account Responsibilities

  • You are responsible for maintaining the security of your account credentials.
  • You must provide accurate and complete information when creating your account.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

  • You may not use Franklin for any unlawful purpose or in violation of any applicable laws or regulations.
  • You may not attempt to reverse engineer, decompile, or disassemble any part of the platform.
  • You may not use the platform to distribute malware, spam, or other harmful content.
  • You may not interfere with or disrupt the integrity or performance of the platform.

5. Intellectual Property

  • Franklin and its original content, features, and functionality are owned by Franklin and protected by intellectual property laws.
  • You retain ownership of all content you upload to or create through the platform.
  • By using Franklin, you grant us a limited license to use your content solely to provide and improve our services.

6. Limitation of Liability

  • Franklin is provided "as is" without warranties of any kind, express or implied.
  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.
  • Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

7. Termination

  • You may terminate your account at any time by contacting us.
  • We may suspend or terminate your access if you violate these terms or for any other reason with reasonable notice.
  • Upon termination, your right to use the platform ceases immediately. You may request export of your data before termination.

8. Governing Law

  • These terms shall be governed by and construed in accordance with applicable law.
  • Any disputes arising from these terms shall be resolved through good-faith negotiation before pursuing formal legal proceedings.

Contact Us

If you have questions about these Terms, please contact us through our contact page.

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