Support that lives inside your product
Everything you need to deliver world-class support without forcing users to leave your app.
AI Support Agent
Intelligent, context-aware responses powered by your knowledge base.
- Learns from your documentation and past support cases.
- Provides instant answers to common questions.
- Escalates to human support when needed.
- Continuously improves with feedback.
Model Selection
Temperature
Resolution Rate
87%
↑ 12% this month
Avg Response Time
2.3s
↓ 0.8s improvement
Embedded Knowledge Base
Self-service documentation that lives inside your application.
- Rich content editor with markdown support.
- Smart search with AI-powered suggestions.
- Version control and change history.
- Analytics on article performance.
Getting Started with SSO
Published
API Rate Limits Guide
Published
Webhook Configuration
Draft
Smart Search
Case Management
Let users create and track tickets without leaving your product.
- Inline ticket creation from any conversation.
- Real-time status updates.
- File attachments and screenshots.
- Automatic categorization and routing.
In Progress
Under Review
Investigating
23
Open Cases
142
Resolved (30d)
4.2h
Avg Resolution
Integration Sync
Two-way sync with your existing support stack.
- Salesforce, Zendesk, Intercom, and more.
- Automatic knowledge base synchronization.
- Bidirectional ticket sync.
- Custom webhook support.
Synced 2 min ago
Synced 5 min ago
Not connected
Synced 1 min ago
Branding & Customization
Make Franklin feel like a native part of your product.
- Custom colors and typography.
- White-label options.
- Flexible positioning and sizing.
- Custom domain support.
Brand Controls
Layout Options
- Docked sidebar
- Overlay fallback
- Shift target selectors
- Custom theming
Ready to transform your support experience?
Join the alpha and help shape the future of embedded support.