Privacy Policy
Last updated: February 22, 2026
Franklin ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform and services.
1. Information We Collect
- Account information such as your name, email address, and company name when you sign up for Franklin.
- Usage data including how you interact with our platform, feature usage, and session information.
- Technical data such as browser type, device information, and IP address collected automatically when you use our services.
- Content you provide through our platform, including knowledge base articles, support messages, and configuration settings.
2. How We Use Your Information
- To provide, maintain, and improve the Franklin platform and services.
- To communicate with you about your account, updates, and support inquiries.
- To analyze usage patterns and optimize platform performance.
- To protect against fraud, abuse, and unauthorized access.
3. Data Sharing
- We do not sell your personal information to third parties.
- We may share data with service providers who help us operate the platform (e.g., hosting, analytics) under strict data protection agreements.
- We may disclose information when required by law or to protect our legal rights.
4. Data Security
- We implement industry-standard security measures to protect your data, including encryption in transit and at rest.
- Access to personal data is restricted to authorized personnel on a need-to-know basis.
- We conduct regular security assessments and maintain incident response procedures.
5. Data Retention
- We retain your data for as long as your account is active or as needed to provide services.
- You may request deletion of your account and associated data at any time by contacting us.
- Some data may be retained for legal compliance purposes even after account deletion.
6. Your Rights
- You have the right to access, correct, or delete your personal information.
- You may opt out of non-essential communications at any time.
- You may request a copy of your data in a portable format.
- To exercise these rights, contact us at support@franklinai.com.
7. Changes to This Policy
- We may update this privacy policy from time to time. We will notify you of material changes via email or through the platform.
- Your continued use of Franklin after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our contact page.