Now in Alpha

The embedded help center and knowledge base for modern SaaS teams.

Deliver support without sending users to another tab. Franklin embeds directly into your product — to make room for AI-powered help, docs, and case management.

app.yourcompany.com

Your Company Name

Dashboard

Analytics

Team

Help

2,543

Total Users

$45.2K

Revenue

94.5%

Success Rate

Recent Activity

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Help Center

Hi! I'm Franklin, your AI assistant.

How can I help you today?

Ask a knowledge question

Get support

Status of my open case

Speak with support

Message Franklin...

Knowledge Base

My Cases

Submit a New Case

Speak with Support

Powered by Franklin

Why embedded support beats external portals

Stop forcing users to open new tabs and lose their context. Franklin keeps everything in one place.

No context switching — users stay in your app

Higher engagement with support resources

Reduced tab overload and friction

Support becomes part of the product experience

Everything you need to support your users

AI-powered support, knowledge base, and case management — all embedded in your app.

AI Support Agent

Intelligent responses powered by your knowledge base and case history.

Embedded Knowledge Base

Self-service docs that live inside your app, not in a separate portal.

Case Management

Let users create tickets without leaving your product.

Integration Sync

Two-way sync with Salesforce, Zendesk, Intercom, and more.

See Franklin in action

Real components from the Franklin dashboard — beautifully designed for modern SaaS teams.

AI Agent Configuration

GPT-4 Turbo
0.7
Professional
Casual
Technical
Training Status
Active • 1,247 articles indexed
Resolution Rate
87%
↑ 12% from last month
Avg Response Time
2.3s
↓ 0.8s improvement
Active Users
2,847
This week+423
Engagement94%
+20
Knowledge Base
2,847
Getting Started
API Documentation
Troubleshooting

Recent Articles

Getting Started with SSO
Published
1.2K views
API Rate Limits Guide
Published
890 views
Webhook Configuration
Draft
- views

Integrations

Zendesk
Salesforce
Intercom
Slack

Open Cases

High Priority3
Medium12
Low8
Developer-first

Ship embedded support in minutes

Install Franklin with a single npm package. Drop in the React component and you're ready to go. No complex setup, no backend changes required.

  • Single React component
  • Automatic sidebar layout shift
  • Full TypeScript support
  • Custom branding & theming
bash
npm install @franklin/react
tsx
import { Franklin } from '@franklin/react';

function App() {
  return (
    <Franklin apiKey="your_api_key">
      <YourApp />
    </Franklin>
  );
}

Enterprise-grade security

Franklin is built with security and privacy at its core. SOC 2 Type II compliant, GDPR ready, and designed for teams who take data protection seriously.

SOC 2 Type II
GDPR Compliant
End-to-end encryption
SSO/SAML

Ready to bring support inside your product?

Join the alpha and get lifetime discounted pricing.